Refund, cancellation and delivery policy

Email support@whitelabelgps.net from the address you ordered with, and say which server or order you are cancelling. Cancel whenever you like. No further months are charged, and the service runs to the end of the month you have paid for. We confirm the cancellation by email.

Cancel within 30 days of your first payment and we refund that payment in full. After 30 days, payments are not refunded.

The first payment includes the first month and, if you added it, the branded Fleet app; a refund within 30 days covers both. Refunds go back to the card you paid with, through PayFast, for the rand amount charged.

After that, the plan's monthly price is charged to the same card each month, in rand at that month's dollar rate. PayFast keeps the card; we never see its number. Each payment covers the month that follows it. If a payment fails, we try again over the following days and tell you by email.

This is a digital service. Your server is normally live within a day of your first payment, and we email your sign-in details when it is ready. You receive the portal address and an administrator sign-in for your server; the Fleet app, if ordered, is set up under your brand at your app address. No physical goods are delivered.

If something is not working as it should, email support@whitelabelgps.net and we will put it right. That does not affect your right to cancel or to a refund under this policy.