Bill your clients and support them in the same system.
Billing.
The platform writes the invoices; the prices on them are yours.
Products and services
List the hardware, monthly subscriptions and services you sell, each as a recurring or one-time item at your own price.
Quote to invoice
A quote becomes an order when the client accepts it, and the order becomes an invoice in one step.
Monthly auto-billing
Recurring invoices raised automatically per device and per client.
Statements
Account statements per client that show all invoices and payments, ready to email.
Payments
Record payments against invoices, or take them online through PayFast, Stripe or PayPal.
Sent from your domain
Invoices and statements reach clients from your own email address.
Support desk.
A help desk under your brand, so client questions are tracked rather than lost in an inbox.
Ticket queue
Work through tickets in a list or on a board, filter them by status and change many at once.
Teamwork tools
Assign tickets, leave internal notes clients cannot see, and answer common questions with saved replies.
Response targets
Targets for first response and resolution on every ticket, so overdue ones show up.
Attachments
Photos, screenshots, PDFs and Office files on tickets and replies, from clients and staff.
Knowledge base
Publish help articles so clients can answer routine questions without opening a ticket.
Tickets on WhatsApp
Clients can open and follow tickets from the WhatsApp menu as well.
Questions about billing
Can I invoice my clients from the platform?
Yes. The billing module covers your product list, quotes, orders, invoices, statements and payments, and it can charge clients automatically once a month per device, at rates you choose.
Related pages
Put your name on a complete tracking service.
Your own server, your branding and the modules you choose, normally handed over within a day of ordering.